Shipping policy

Last Updated: October 19, 2026

At Brand Bawa, we aim to deliver your favourite products safely and conveniently. We bring together products from multiple brands across fashion, home and living, electronics, beauty, health, and other everyday categories.

1. Order Processing

Orders are processed after successful order placement and payment confirmation, where applicable. Processing times may vary depending on product availability, brand, seller, warehouse location, and product category.

If an item is temporarily unavailable or additional processing time is required, we will make reasonable efforts to inform you.

2. Shipping & Delivery Time

Delivery timelines depend on your delivery location, product availability, shipping partner, and the brand or seller fulfilling your order.

An estimated delivery date, where available, will be communicated during checkout or through your order confirmation or shipping updates.

Delivery timelines are estimates and may be affected by unforeseen circumstances, including weather conditions, public holidays, transport disruptions, or other events beyond our reasonable control.

3. Shipping Charges

Brand Bawa currently advertises free delivery. Any applicable shipping charges, eligibility conditions, or other delivery fees will be displayed at checkout before you complete your purchase.

Please review the final order summary before placing your order.

4. Multiple Brands & Separate Shipments

Brand Bawa offers products from multiple brands and product categories. Items purchased in a single order may be shipped separately depending on their availability, fulfilment location, or shipping arrangements.

You may receive separate tracking details or deliveries for different items in the same order.

5. Order Tracking

Where tracking is available, shipping and tracking details will be shared through the contact information provided at checkout.

If you have not received an update within the expected delivery period, please contact our customer support team with your order number.

6. Incorrect Address or Failed Delivery

Customers are responsible for providing accurate and complete shipping information.

If a shipment cannot be delivered because of an incorrect address, unavailable recipient, or repeated delivery failure, please contact us for assistance. Any additional shipping charges, return-to-origin handling, or redelivery arrangements will be communicated where applicable.

This policy does not limit any rights you may have under applicable law.

7. Damaged, Missing or Incorrect Items

If your order arrives damaged, incomplete, or different from what you ordered, please contact us as soon as possible and preferably within 48 hours of delivery.

Share your order number, a description of the issue, and clear photographs or an unboxing video where available. We will review the issue and explain the applicable resolution.

The absence of an unboxing video alone will not automatically determine the outcome of a complaint.

8. Delayed or Undelivered Orders

If your order has not arrived within the estimated delivery period, please contact us. We will review the shipment status with the relevant shipping partner or fulfilment team and assist you with the next steps.