Refund policy

Last Updated: October 19, 2026

At Brand Bawa, customer satisfaction matters to us. We aim to make the shopping experience clear and convenient, including when you need to cancel an order, return an item, or request a refund.

Because our store offers products from multiple brands and categories, eligibility and return procedures may vary depending on the product, its condition, and the applicable brand or seller policy. Any product-specific conditions will be communicated where applicable.

1. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible and provide your order number.

Cancellation requests received before dispatch will be reviewed and processed where possible.
Once an order has been dispatched, cancellation may no longer be possible. You may need to follow the applicable return process.
If Brand Bawa or the relevant seller cancels an order because of unavailability or another fulfilment issue, any payment collected for the cancelled item will be refunded as applicable.
Any cancellation restrictions will be subject to applicable consumer protection laws.

2. 7-Day Return Window

Brand Bawa advertises 7 Days Easy Returns. Eligible products may be requested for return within 7 days of delivery, subject to the applicable product-specific return conditions.

Please contact our support team within this period to initiate a return. We will explain the next steps, including any required photographs, product details, or return instructions.

The return window and eligibility for a particular product should be checked on its product page or in the applicable order information.

3. Return Eligibility

To help us process a return, please ensure that, where applicable:

The product is unused and in its original condition.
Original packaging, tags, accessories, manuals, and included items are retained.
Proof of purchase or the order number is available.
The return request is submitted within the applicable return window.

Some products may have specific return restrictions due to hygiene, safety, perishability, product condition, or regulatory requirements. Any such restrictions must be disclosed where applicable and will not override rights available under law.

Products that are defective, damaged, incorrect, incomplete, or materially different from their description will be reviewed separately in accordance with applicable law and the relevant product policy.

4. How to Request a Return

To request a return:

Visit the Contact Us page at https://brandbawa.in/.
Provide your order number and the product you wish to return.
Explain the reason for the return.
Attach clear photographs or other supporting information if requested.
Follow the return instructions provided by our team.

Please do not send a product to an address that has not been confirmed by our support team.

5. Damaged, Defective, Incorrect or Missing Products

If you receive a damaged, defective, incorrect, or incomplete product, please notify us as soon as possible and preferably within 48 hours of delivery.

Include your order number and a description of the issue. Photographs, packaging images, or an unboxing video may help us investigate.

Depending on the circumstances, product eligibility, and applicable law, the resolution may include a replacement, return, refund, or another appropriate remedy.

6. Refund Processing

Once a return or refund request has been reviewed and approved, the refund will be initiated using the original payment method wherever feasible, subject to payment-provider procedures and applicable law.

The time taken for the refunded amount to appear in your account may depend on your bank, payment provider, and payment method. We will communicate any available refund confirmation or reference details.

Where an order was paid for using a combination of payment methods, store credit, or promotional benefits, the applicable refund treatment will be communicated during processing.

7. Shipping Charges and Return Shipping

The treatment of original shipping charges and return shipping costs depends on the reason for the return, the applicable product policy, and legal requirements.

Where an item is defective, damaged, incorrect, or otherwise eligible for a remedy for which the seller is responsible, applicable costs will be handled in accordance with the relevant policy and law.

Any return shipping charges payable by the customer will be communicated before the return is completed.

8. Exchanges

Exchanges may be available for eligible products, subject to stock availability and the relevant brand or seller's process.

If an exchange is unavailable, our team will explain the available alternatives, which may include a return and refund where applicable.

9. Promotional Offers and Bundled Orders

Products purchased under promotional offers, bundles, or multi-item discounts may be subject to specific return and refund calculations.

If returning one item affects a bundle discount or promotional eligibility, any applicable adjustment will be explained clearly before the refund is finalised and will be subject to applicable law.

10. Refund Delays

If you have not received your refund within the communicated timeframe, please contact us with your order number and refund reference, if available. We will help you check the status with the relevant payment provider or fulfilment partner.